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Merck
A confidential UX design project for a leading pharmaceutical company, focusing on user-centered design solutions and digital transformation initiatives.
Role
Senior D&A UX/UI Designer
Industry
Pharmaceutical
Type
Enterprise
Spot Award Recognition
I was honored with the Merck Spot Award for my contributions to Project Apollo, a strategic IBM initiative focused on enhancing data-driven decision-making across the organization, including sales forecasting and prediction.
I designed user-centered workflows and data visualizations that increased adoption and retention by 25% and enabled faster insights for cross-functional teams, delivering measurable business impact while supporting Merck’s vision of ONE Merck.
This recognition reflects my ability to combine UX strategy with tangible business results, fully aligning with Merck’s vision of working as ONE Merck.
"Recognition of exceptional contribution to achieving our ambition as ONE Merck"
Project Overview
The Challenge
Working within strict confidentiality parameters while delivering innovative UX solutions for pharmaceutical industry requirements.
My Approach
Employed user-centered design methodologies with emphasis on compliance, accessibility, and enterprise-level scalability.
The Impact
Delivered strategic design solutions that enhanced user experience while maintaining regulatory compliance and security standards.
Double Diamond Process
Problem Space
Discover
I explore the problem broadly through user interviews, workshops, and co-creation sessions to deeply understand user needs and challenges.
Define
I work closely with product stakeholders and business owners to further define the issues, pinpoint key pain points, and frame the problem clearly.
Solution Space
Develop
I ideate, prototype, and experiment with multiple solutions, iterating based on feedback to find the most effective approach.
Deliver
I test, refine, and implement the final solution, ensuring it successfully meets user needs and business goals.
Problem Space
Solution Space
Discover
I explore the problem broadly through user interviews, workshops, and co-creation sessions to deeply understand user needs and challenges.
Define
I work closely with product stakeholders and business owners to further define the issues, pinpoint key pain points, and frame the problem clearly.
Develop
I ideate, prototype, and experiment with multiple solutions, iterating based on feedback to find the most effective approach.
Deliver
I test, refine, and implement the final solution, ensuring it successfully meets user needs and business goals.
Key Responsibilities
User Research
Stakeholder interviews and compliance-focused user studies
Information Architecture
Enterprise-level structure and navigation design
Prototyping
High-fidelity interactive prototypes and testing
Compliance Design
Regulatory standards and security protocol integration
Professional Insights
Industry Expertise
Gained deep understanding of pharmaceutical industry workflows, regulatory compliance requirements, and the unique challenges of designing for healthcare professionals and enterprise users.
Confidential Excellence
Successfully delivered high-quality design solutions while maintaining strict confidentiality protocols, demonstrating professionalism and trustworthiness in sensitive corporate environments.